A Provider Friendly Program for Texas
MCNA Dental is a leading dental benefit management company committed to providing high quality services to state agencies and managed care organizations for their Medicaid, CHIP, and Medicare members. We serve over 5 million children and adults with the singular mission of improving their general health by ensuring access to quality dental care.
MCNA is a current dental benefits administrator for Texas’ Medicaid and CHIP dental program. As dentists, we recognize the dedication that Medicaid providers such as you have to the oral health of Texas’ children and adults. We would like to extend an invitation for you to consider joining our network.
Need more information? Visit our corporate website at http://www.MCNA.net
Provider Network Enrollment
Your dental office may enroll in our Texas Medicaid and CHIP network by following the process below:
- Call the MCNA Provider Hotline at 1-855-776-6262 or email us at Provider_Enrollment@MCNA.net to tell us you would like to join the MCNA network.
- Download, review, and complete the following documents:
- The Dental Provider Agreement and Amendment 1.
- The IRS W-9 Form and Payment Method Selection Form for each physical location.
- One New Location Form for each physical office location.
- Fax the above completed documents to 1-877-563-8560, email them to Provider_Enrollment@MCNA.net (file attachment limit of 10MB total per email), or mail them to MCNA Dental, Attn: Texas Network Development, P.O. Box 740370, Atlanta, GA 30374-0370.
- Visit the American Dental Association’s (ADA)® Credentialing Service, powered by CAQH ProView® and create or update your profile. At the end of your application, be sure to select MCNA as the dental health plan to receive your application, and attest to the completeness of the data you have entered. If you prefer to submit a paper application, click here for more information.
- MCNA will communicate the credentialing decision to you as soon as possible.

Provider Resources and Documents
Provider Manuals
Quick Reference Guides
Forms
Videos and Tutorials
State Resources
Miscellaneous
Frequently Asked Questions
Dental Details Newsletter
Stay connected with all of the latest news and updates from MCNA through our Dental Details provider newsletter. Read the latest issue or consult our archive of past issues below. You may also sign up to begin receiving a copy of our newsletter in your inbox automatically. Log in to your Provider Portal account now to update your mailing list preferences.
Provider Training Sessions
MCNA Dental hosts regional training sessions and online webinars to discuss our program and other important information. Please RSVP to reserve your seat at one of our upcoming sessions. To RSVP, email TexasSeminars@mcna.net with your name, contact information, and desired session date.
No training sessions are currently scheduled. Please check back soon or contact us to schedule one-on-one training.
MCNA’s Provider Portal
MCNA’s free Provider Portal allows you to quickly verify member eligibility, submit claims and prior-authorizations, manage your office, edit your fee schedules, and more! We welcome you to sign up and create your Provider Portal account today!
Already have an account? Log in instead.
MCNA’s Provider Portal
MCNA’s free Provider Portal allows you to quickly verify member eligibility, submit claims and prior-authorizations, manage your office, edit your fee schedules, and more! We welcome you to sign up and create your Provider Portal account today!
Already have an account? Log in instead.
We are here to help you!
If you have any questions, please call our toll-free Texas Provider Hotline at:
1-855-776-6262
You can call Monday through Friday, 8 a.m. – 7 p.m. (excluding national holidays).
If calling after hours, please leave a message for our representatives. Your call will be returned on the next business day.
You can send an email to our Texas Provider Relations Department at TX_PR_Dept@mcna.net.
You can send us postal mail at: MCNA Dental, Attn: Provider Relations, P.O. Box 29008, San Antonio, TX 78229.